The following policies apply to Multiplicity of the Mind Learning Center only.
Cancellation and Refunds
Each workshop offered by Multiplicity of the Mind has its own specific cancellation and refund policy. Generally, a full refund, minus a $25 administration fee, is available for cancellations made up to 30 days before the scheduled workshop date. However, after this deadline, no refunds will be issued for cancellations.
To request a cancellation, please submit a written request to info@multiplicityofthemind.com. For precise details regarding the cancellation and refund policy applicable to a particular workshop, please refer to the policy provided on the workshop’s official website and registration form.
Disability Related Accommodations and Services
In accordance with the Americans with Disabilities Act (1990), Multiplicity of the Mind Learning Center will make reasonable adjustments or modifications to practices, policies and procedures, and to provide auxiliary aids and services for our training participants with disabilities. It is the responsibility of participants who seek disability-related accommodations and services to submit their requests in a timely manner prior to the training, notwithstanding emergencies or unexpected events that require services.
Participants may request services during the registration process. Some services may require further written medical verification that supports the medical reason for the request (e.g.., a supporting letter from their medical provider). To start this process, participants can complete the Request for Reasonable Accommodation Form and email it info@multiplicityofthemind.com
Complaints and Grievances
The goal at Multiplicity of the Mind Learning Center is to provide an effective learning experience for all participants. Prior to a scheduled workshop, if you have a problem with registration-related issues, e.g., issues with the registration form, payment, website, promotional materials, emails, you are expected to email Katie Wine-Appleton (info@multiplicityofthemind.com), as soon as possible.
During a training event, the trainer responsible for conducting the training has Multiplicity of the Mind Learning Center’s authority to address any concerns that arise during the actual training. Every effort will be made to address the concerns during the training to include changing practice partners, addressing staff issues, etc. If the trainer is unable to address the participant’s concerns, the complaints and grievances shall be presented in writing to Katie Wine-Appleton, LPCC-S, Founder, Multiplicity of the Mind Learning Center.
During and after the workshop completion, complaints and grievances regarding course content, promotional or educational materials, facilitator’s behaviors, workshop site, facilities, technological resources, or any other course-related issues, shall be presented in writing to Katie Wine-Appleton, LPCC-S, Founder, Multiplicity of the Mind Learning Center. Licensed Social Workers: Should social workers have a specific grievance, these grievances will be addressed by Helen Hill, LISW-S, the social work consultant for Multiplicity of the Mind Learning Center.
Multiplicity of the Mind Learning Center’s approach in resolving grievances is always from the perspective of what is the fairest way to resolve the matter. All complaints and grievances are reviewed within 5 working days. Formal grievances are required to be written and emailed to info@multiplicityofthemind.com and will be responded to within 10 business days.
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